by Bianca

Your Account

Account Set-Up

We will do our best to check your application as soon as possible once you have applied as a freelancer on our platform. From time to time, there may be delays, but as a rule, your review does not take longer than five working days. You can also speed up the process by providing as much information as possible about your work experience. In addition to this, the indication and completion of your skillset contribute to the activation. Have you been a real SEO professional for several years? You don’t have to hide your talents at all: Our technology can work more efficiently if you reveal a lot about your skills.

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If your university e-mail address is not accepted, check if there has been a transposition error. In some cases, the domain of the university is not spelled correctly. If you simply can’t find a mistake, our support team will be happy to help you. Enter the full name of your university and your university e-mail address.

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If you are no longer registered or have no other access to your university e-mail address, get in contact with our support team.

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No. Your e-mail address is directly connected to the system; therefore, it cannot be changed by you. If for some urgent reason you need to change your address, our support team can help you with that.

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Yes. You can also work as a freelancer on our platform after completing your studies. Currently, there is no possibility to convert your student account into a freelancer account. If you would like to continue working as a freelancer at WorkGenius after finishing your studies, create a new account as a freelancer and state your student account as a reference.

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Deactivation

Yes. Though we wouldn’t like to see you go, this is, of course, possible at any time. You can easily deactivate your account in your profile. Please note that for legal reasons we have to keep certain data even after the deactivation of your account.

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At WorkGenius, it important to us that all our 350,000 Geniuses have access to the same fair conditions. Therefore, we have decided to block Genius accounts if our technology detects a breach of the rules. This includes not meeting two deadlines within half a year or one person working with two profiles. Furthermore, we reserve the right to block your account if we consider your conduct contrary to the values we advocate.

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Yes. We will be happy if you decide to reactivate your account. Simply contact our support team. If your account has been blocked due to several missed deadlines and you can’t understand this decision, please contact our support team. If your rating falls below 1.0 due to unsatisfactory results, it is no longer possible to reactivate your account.

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Payment

Manage Account

You can easily change your personal data in the editing function of your profile. If your Hyperwallet account is already activated, your data will automatically be transferred to the payout platform.

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With Hyperwallet, you can change your account data yourself.

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Other

Please ask a tax advisor of your choice. They’ll give you the best overview of all requirements.

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Contact your local tax office for more information.

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There is a difference between your tax ID and your VAT ID. You might have mistaken them.

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Especially when it comes to personal data, security is the be-all and end-all. For this reason, Hyperwallet also asks for a verification at certain intervals in order to match your data and to prevent fraud. Your data will never be used for advertising purposes.

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No, there is currently no way to deposit your PayPal account with Hyperwallet.

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No. At the moment, there is no other way to receive your payment.

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No. You don’t have to issue an invoice when you finish a job. You will automatically receive the payment via Hyperwallet.

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Payment General

We work with a payout platform called Hyperwallet. When a certain job is accepted by us, the corresponding amount is credited to your Hyperwallet account. You can then transfer the money from Hyperwallet to your private account, the same way you would with PayPal. You should receive the money in your account within 48 hours.

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Your first job on WorkGenius must be approved before you can register on Hyperwallet. For this purpose, you should need some personal documents. To verify your identity, keep your identity card (or passport with an official letter from a public authority), a bank statement or an official invoice (not older than three months) at hand. You will then find more detailed information in your Hyperwallet profile.

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At first glance, it looks a lot, but actually, it’s just two different documents. One serves to confirm your identity and the other one to verify your address. These steps are for your own safety: We don’t want any tricksters messing with your money.

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With WorkGenius you don’t have to wait long for your payment. Once your job has been approved, your payment will be credited to your Hyperwallet account within 48 hours.

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Payment Request

To send a payment request to a customer, they must first activate you for it. As soon as this is done, you will find the field “Payment request” at the top of your account. There, you can create new payment requests, check the status of open requests, and view old ones.

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The “Payment request” feature is particularly useful for orders that run over a more extended period. It replaces the cumbersome listing of your hours in a sheet, as you can simply enter them here clearly arranged. It also allows you to send notes and attachments to your customer.

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Your hourly rate is entered by your customer when they activate the feature for you. Should there be any discrepancies with the agreed hourly rate, please contact your customer or our support team immediately.

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No. You can start recording and saving your hours in the feature. When you have registered all the hours for the agreed period, you can send them to your client for review.

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Jobs

Book a Genius

As the name suggests, Book a Genius enables a client to book your time and expertise. This is especially useful for large-scale projects that require continuous contact between you and your client.

Some typical fields of this are programming and software development. However, this feature is also perfect for carrying out extensive SEO analyses of a website with a subsequent discussion of the measures to be taken.

To work with you, the client creates a short job description, defines a time frame in which they want to start and the specific time they want to book you. As soon as the client’s request is sent out, you choose the actual start date within the suggested time frame. You’re then both given access to your shared workspace, and are ready to go. You can now actively exchange ideas with the client and work together on their project. Notice you need more time than initially planned? No problem! The client can ask you to extend your collaboration at any time. When your allocated time is over, the client confirms the payment, provides you with a short feedback, and you receive your payment. If you have any questions or need further assistance, please contact our support team at WorkGenius.

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Currently, you can receive a Book a Genius request from all clients you’ve already worked for. In the nearest future, you will also have the opportunity to receive requests from new clients.

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If you’ve received a Book a Genius request, it means that your client would like to work with you for one day or more. In his request, you can see what the project is exactly about and how long it is scheduled for. By accepting the request, you get access to your common workspace in which you can exchange ideas about the project. Please make sure that you are available for the requested time frame.

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If you notice that you don’t have time during the requested time frame, or if you can’t confirm the request for other reasons, it won’t affect your rating. Of course, if you reject the client several times, the likelihood of receiving further requests decreases.

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You should always check your availability for the suggested time frame before confirming a Book a Genius request. In case something unexpected was to come up, you can communicate this to your client or contact the WorkGenius support team.

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After successfully completing your project, your client rates your collaboration. This rating is included in your rating on WorkGenius.

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Job Handling

To stay up to date, set different filters and notifications. You will be notified each time a suitable job is uploaded to the platform. The more skills you specify, the easier it will be for our platform to find the best matches. Complete your skillset to expand the job selection.

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Usually, it doesn’t take longer than two weeks for a job to be accepted, although experience tells us it takes a maximum of seven days. Sometimes, however, it happens that the customer must first have more complex jobs checked internally. This can lead to occasional delays.

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Rereading the briefing carefully should allow you to answer your questions. If you find that the briefing is not detailed or informative enough for you to complete the job, please contact our support team.

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Yes. If something comes up unexpectedly or you can’t take on the job for some other reason, you can withdraw from it within the first 15 minutes. This will not affect your rating. If you don’t withdraw and end up not submitting a result, this will harm your rating.

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No. To guarantee that there are not too many projects in line at the same time and that other Geniuses have the chance to work, you can’t accept a new job if you have one still pending.

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Yes. Some jobs on our platform have a reservation feature. Trust doesn’t come overnight, so you have to prove your talent in such jobs before the client activates this feature to you. You can then reserve orders from this client. If you do not comply with a reservation, it is only fair to disable your access to this feature, and you must be able to regain the trust of the client.

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Miscellaneous

You should always check beforehand whether you have enough time to complete the job. Our clients are usually dependent on project deadlines, which is why it is problematic if you postpone the result and ask for more time. Of course, something urgent may come up. If this is the case, we advise you to send the customer a partial result.

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We understand if you are ill and cannot work. Since our clients are usually dependent on deadlines for their projects, though, a partial result would be helpful here. Furthermore, you can ask the client for more time. Bear in mind that the client has the right to refuse your request.

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When deciding to take on a job, several factors should play a role. Ask yourself the following questions before accepting it: Do I have enough time to complete it? Do I understand the briefing? Do I have a stable internet connection? Is the compensation fair?

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Result

We suggest you read the briefing carefully to get the most out of your work. If the client nevertheless rejects your result and waives the transmission rights, the job will fall through. As a result, your rating will decrease.

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Since the customer has to work with the result, the decision to accept the result, to request a revision, or to reject the result is up to them.

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The client only acquires the rights to your work results if they accept them. In the rarest of cases, clients infringe our rules. If this happens, we will take legal action to clarify the matter in your interest.

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Skills & Rating

Yes. We appreciate the many talents of our Geniuses, especially when they speak multiple languages. Therefore, there is the possibility to take a language test on the platform so that you have access to many more jobs.

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If you miss a deadline, the job falls through, and we match it with another Genius. Two missed deadlines within six months are considered an infringement. If this is the case, your account will be suspended for six months.

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There may be two reasons why you can’t find suitable jobs from time to time. Make sure your profile and skills are duly completed. The more detailed your skills, the higher the probability of landing a job. Our platform is also dependent on the current order situation, so it may happen that we do not have suitable jobs for you. When this is the case, just try again later. We recommend you set filters so that you are notified as soon as a new matching job is uploaded by a client.

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If you want to earn more money, we recommend you set a filter for higher paid jobs. Also, if you have successfully completed several jobs and already possess a high rating, you are more likely to find higher paid jobs. This gives you the chance to work on more complex jobs.

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Yes. The higher the quality, the better. After every successfully completed job, your results will be checked for quality, speed, and general client satisfaction. With every successfully completed job, your rating increases, whereas missed deadlines, insufficient work results, or rejected jobs decrease your rating.

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Your account rating takes other points into account, such as the complexity of the completed jobs. Your job rating is calculated from the ratings you have received for successful jobs. No other factors play a role here.

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Your Client

At WorkGenius, your talent comes first. The customer doesn’t know the freelancers’ names nor what they look like. We cherish the anonymity of both parties.

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Detailed and informative briefings usually make it unnecessary to get in touch with the client. In urgent cases, contact our support team who will be happy to assist you with your request. Only in exceptional circumstances should you submit a message to the client as a result.

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Your Account

Account Set-Up

No. You cannot share an account with several departments. That’s why we’ve developed the Shared Wallet, so you’re able to use the same budget with many users. This allows you to split your Credits from your Main Wallet into several small ones. You can share these with other users so you can use a joint budget.

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Before the first job, you must have filled out your profile and your invoice data completely. Would you like to receive a notification as soon as you should pay attention to your job? Simply tick the box in your profile.

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To get to your project overview, select the “Projects” icon in your navigation bar on the left.

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With your new dashboard, you can see your current to-dos and which jobs need your attention at a glance. You can also view an analysis of your past assignments to track your projects’ performance.

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Payment

Credits

Yes. This way you always have a complete overview and full budget control. You can always move available Credits from a Wallet to your Main Wallet.

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No. You will receive a one-time invoice for your topped up Credits. Your jobs will then be paid for by these Credits and you won’t receive a separate invoice.

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Yes, your Credits expire after 12 months if you haven’t posted a single job during this time.

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You can top up Credits directly from your Main Wallet. Here you can choose between three subscription models. Should none appeal to you, feel free to get in contact with us, and we’ll make you an individual offer.

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When you don’t have Credits, you can only pay for your jobs in advance. Feel free to contact us, and we’ll send you an offer.

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You need Credits to be able to post jobs on WorkGenius, and these also allow you to pay for your projects. Feel free to contact us, and we’ll send you an offer.

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Your Spending Power is the sum of your Credits plus your Credit Line.

Example: 10,000 € Credits + 2,000 € Credit Line = 12,000 € Spending Power.

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Your Credit Line is your granted “credit line”. This way, you can still post jobs even when you don’t have enough credits. If you use the Credit Line, you will receive an invoice at the end of each month with all successfully created jobs.

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Credits are your available budget, the one you added to your WorkGenius account.

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General

If your job isn’t successful, you will get the costs back within 48 hours. They will always be refunded via the selected payment method.

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You can pay by credit card or PayPal. If, for example, you have a limited liability company (LLC) or another company model, you can also pay on account. If the invoice is not paid on time, we have to limit the possibility to pay on invoice.

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You can only pay on account if you order jobs on behalf of an LLC. Check if you have overdue invoices. If so, we have to limit the possibility to pay on account.

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No. Since our invoices are generated automatically, it is only possible in exceptional cases to have them changed retroactively. So, please make sure in advance that all invoice data is complete.

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We work with the payout platform Hyperwallet, via which our Geniuses will be paid within 48 hours as soon as they have accepted the result.

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We strive for uniformity so that we can ensure fair conditions right from the start. That is why we have decided to pay the Geniuses per hour.

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Payment Request

The “Payment request” feature is particularly useful if you want to pay freelancers who work with you over a longer period. As soon as you allow your freelancer to send you a payment request, they can record their hours and then release them for review. In addition to the hours’ overview, the freelancer can also send you documents and notes.

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To activate a freelancer for the “Payment request” feature, go to the detailed view of your freelancer in your account under “Workforce.” There, you can enter the agreed hourly rate and activate and deactivate the authorization for payment requests.

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Yes. You can activate and deactivate the payment request option at any time in your freelancers’ detailed view.

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You agree in advance how often your freelancer is supposed to send you their hours worked. Many of our customers decide on a 1-2 week period.

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Wallet

You can remove invited users from a Wallet you created at any time.

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No. Deleting Wallets is not possible.

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You can move credits from your Main Wallet to a different one. It’s not possible to move credits back and forth between other Wallets.

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The split Wallet can be used for the payment of any type of job.

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If you receive an invitation to a Wallet, you can choose between your main one and the ones shared with you when posting jobs for payment.

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You are the only one able to see and manage your Main Wallet. The Credits you top up always land in your Main Wallet first and can be distributed from there.

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No. Your Main Wallet is only available to you. You are welcome to create another one to share it.

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Yes. You can share a Wallet with several users.

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Currently, you can create as many Wallets as you need. If you’re having trouble creating a new one, please contact us.

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No. You can invite new users to WorkGenius as well as users with existing accounts.

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To share a Wallet, select the one you want to share (not your main one), click on “Share Wallet”, and enter the e-mail address of the desired user. They will then receive an e-mail invitation to WorkGenius’s platform and will be able to use your Shared Wallet to pay for the jobs.

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In each Wallet, there’s an activity list that, as the name implies, gives you an overview of all activities.

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As soon as your job is in the shopping cart, you can choose whether you want to pay for it with Credits from your Main Wallet or another one. There you can also post jobs using Credits from Wallets that have been shared with you.

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Shared Wallets allow you to share your Credits with colleagues. This way, they can be used by several departments at the same time and you always have an overview of what the Credits you have made available are used for.

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You can create other Wallets besides your main one. This way, you have the possibility to, e.g., parcel out your Credits according to projects, always keeping an overview of your budget.

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Jobs

Book a Genius

As the name already suggests, Book a Genius allows you to book a Genius’s time and expertise. This is especially useful when working on large-scale projects and regular communication with your freelancer is key, naming programming, software development and the like. This new feature is also suitable for carrying out comprehensive SEO analyses of your website.

To work with a Genius, you create a short job description and select an expert. You then define the time frame in which you wish to start and specify the actual booking period. After your request has been sent out, your Genius chooses the actual starting point within your suggested time frame. Then, you are both given access to your shared workspace where you can give further instructions, exchange ideas with your Genius and work together on your project.

What if you need more time than you initially allocated? No problem! You can ask your Genius to extend your cooperation. After having completed your project, just confirm your Genius’s payment, provide a brief feedback, and go on to your next project. Any more questions? Need further assistance? Please, do not hesitate and contact our support team or your personal contact at WorkGenius.

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When creating a regular job, you usually define your expectations within a briefing giving clear tasks and communicating success criteria. Your Genius then works on the job and submits a result. Further exchange between you and your Genius is limited and usually not even necessary. With Book a Genius, you can commission more complex projects and have unlimited communication with your Genius. Book a Genius was created for jobs that do not necessarily produce results you can simply upload. You book an expert’s time and knowledge. The outcome is totally up to you.

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There are hardly any limits to your projects with Book a Genius. Some examples of possible fields of this are programming and software development, along with conducting comprehensive SEO analyses on your website and further discussions of measures to be taken.

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You can narrow down the time frame to one day. But keep in mind that it’s much more likely that your Genius will be available if you offer a more flexible start date.

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Weekends are excluded from working days, but this doesn’t apply to public holidays.

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As for now, you can only book your Genius for a specific time span. However, we are currently working on enabling you to split requests for longer periods of time.

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Currently, you can only book a Genius for whole days (8 hours). In the nearest future, it will be possible to book a Genius on an hourly basis.

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Currently, you can only hire Geniuses who are part of your workforce, i.e. those you’ve already worked with in the past. But it will also be possible later to send requests to other freelancers as well. If you ever want to book a freelancer who isn’t part of your workforce, please contact our WorkGenius support team or your personal contact.

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Yes. If the time you’ve booked is not enough, you can ask your Genius to extend your working hours together.

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As long as your request has not been accepted by your Genius, you are entitled to withdrawing it again. You are also free to end your collaboration early, but keep in mind that you still have to compensate the days already executed.

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Briefing Knowledge

The title should contain topic, length, and task. The more appealing the title, the likelier the Genius is to take the job. See this example: “Translation blog post DE-EN, 600 words about sailing”.

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Translations can be very complex projects, so it is important that you think about different questions in advance. You should also use these as orientation for your briefing. How many words should be translated? At what level should you translate? How flexible can the translation be? Which criteria are decisive for me to classify the translation as successful? Please note that it does not always make sense to request a 1:1 translation, as it can negatively affect the reading flow.

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Ask yourself the following questions and consider them when creating your briefing: What is the text for? Which criteria are decisive for me to consider the job successful? In what tonality should the job be written? Which target group should the text appeal to? Do I have keywords that should be integrated and if so, how often? Does the text need to be researched and if so, how in depth? Do I have sample texts that guide Geniuses?

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Ask yourself the following questions and consider them when creating your briefing: Do I have an audio or video file? How many speakers are in the recording and how understandable is it? When and in which format do I need time stamps?

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Ask yourself the following questions and consider them when creating your briefing:

  • How long is the text to be edited?
  • Should only grammar and spelling mistakes be corrected, or also logic errors?
  • To what extent can the text be edited?
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During data entry, information is usually transferred from one source to another. This means a lot of hard work. In order to support the Genius as best as possible, please consider in advance whether they need access to a particular system.

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Surveys make sense if, for example, you need different opinions on a topic in the course of market research. In advance, you should consider how many questions are to be asked, which answers are to be answered freely or according to the multiple-choice principle, and which target group should participate in your survey.

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For a graphic design job, answer the following questions in advance:

  • Do I have a source file?
  • If so, what’s its quality?
  • Is the result for print or digital?
  • What resolution do I expect?
  • Do I have any examples that can be used as guidelines?
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For a programming job, answer the following questions in advance:

  • Can the tasks be completed without further questions?
  • What does the digital result that is to be submitted look like?
  • In which language should it be done?

Note that you cannot contact the Genius directly and that programming jobs only make sense up to a certain complexity in self-service.

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Tonality describes the style in which the text is to be written. It determines, for example, whether a text should be written formally or informally, which target group it addresses, how modern or factual the style should be, whether there is a certain message a company wants to bring forth, and how old the target group of the text is.

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Job Creation

We want you to be able to concentrate on the essential part and not spend too much time managing your jobs. That’s why you can save all your jobs as templates, so you don’t have to start from scratch every time. If you’re familiar with Excel, it’s even easier: you can also use bulk upload to create the same job with different specifications.

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With some projects, it can happen that one cannot estimate in advance how much working time is required. In this case, you can choose a flexible remuneration. You then specify a maximum budget for this job. When your Genius submits their result, they have to indicate how long they’ve worked on it. They cannot exceed your maximum budget. As soon as the Genius submits the result and the number of hours, you can check the plausibility of this data. If the Genius has repeatedly made inconclusive statements about their working hours in previous jobs, you will receive a message telling you to review the time carefully. Geniuses who repeatedly give false information about their working hours will be excluded from WorkGenius.

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Projects

To make it much easier for you to keep track, you can bundle your individual jobs as projects. For example, do you have many translation jobs, but are afraid to mix them up with research jobs? You can easily avoid this by creating a separate project for both categories.

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Result

When it comes to your project, there are no limits, so you have the opportunity to get your results in many formats.

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Even though we’re convinced of the quality of our freelancers’ work, it can happen that you are not satisfied with a certain result despite having written a detailed briefing. First of all, you should submit a revision and write intelligible, constructive feedback. Your Genius will then have the opportunity to revise the job. If you are still not satisfied with the revision, you can reject the job stating a reason. We ask you only to choose this option if there is a good reason for doing so. Our Geniuses invest a lot of time and effort in their work. An unjustified rejection of a job can lead to exclusion from WorkGenius.

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A revision serves to give the Genius the opportunity to successfully complete the job and get you a suitable result. Constructive feedback and a realistic deadline are essential for a successful revision. A revision is not intended to require additional work.

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If your job isn’t successful, you will get the costs back within 48 hours. They will always be refunded via the selected payment method.

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Timing

The invoiced working time calculates the total cost of the job. Depending on the effort required for the job, we will suggest a billed working time. The total working time is the amount of time a Genius has available to do the job. The deadline determines the time the job stays on the platform. If your job is accepted and not successful, it is returned to the platform within the deadline and can therefore be matched again.

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There can be different reasons why your job will not be accepted. We recommend that you take another close look at your briefing and check whether it is informative and detailed enough, whether all attachments are available and whether the job title is attractive. It is also important to us and to the Geniuses that they work under fair conditions, so please also check that the remuneration is reasonable and that the processing time is sufficient.

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The invoiced working time calculates the total cost of the job. Depending on the effort required for the job, we will suggest a billed working time. The total working time is the amount of time a Genius has available to do the job. The deadline determines the time the job stays on the platform. If your job is accepted and not successful, it is returned to the platform within the deadline and can therefore be matched again.

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Your Geniuses

No. We only provide the services of the freelancers.

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Not every job is the same and can be more complex. That’s why our Geniuses have different levels of experience between which you can choose. The work experience of the freelancers also increases from junior to senior. Note that a higher experience level also means that the remuneration increases. It is important to us that the Geniuses’ talent gets fairly remunerated.

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The technology we use makes the use of applications completely unnecessary. The only thing you have to do is create a detailed and informative briefing. Your job will then be matched to the right Genius.

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The early bird catches the worm. The fastest Genius to accept the job can start working on it right away. You can also have the job done by another Genius if you have it saved as a template. Don’t forget to mention in your briefing that the job can only be done if it has not been done before.

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Usually, there is no need to contact the Genius if your briefing is precise and detailed enough. If you have received a result but aren’t completely satisfied with it, use the feedback function in the course of the revision request.

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Expert Teams

BYOG

Even if we are convinced that our 350,000 Geniuses do a good job, sometimes trust does not come about overnight. That’s why you always have the opportunity to invite a freelancer, with whom you may already be working, to our platform. Just enter their email address under BYOG and assign a job to your Genius. This saves you a lot of administration work, because we take over the complete administration.

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Workflows

If your job has not yet been successfully completed, but there is still time within the deadline to complete it, it will be matched again.

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If nobody in your favorite team is available to work on your job, you will receive a notification from us after 60 hours. You can then make it available for all suitable Geniuses on the platform.

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