No. You cannot share an account with several departments. That’s why we’ve developed the Shared Wallet, so you’re able to use the same budget with many users. This allows you to split your Credits from your Main Wallet into several small ones. You can share these with other users so you can use a joint budget.

Before the first project, you must have filled out your profile and your invoice data completely. Would you like to receive a notification as soon as you should pay attention to your project? Simply tick the box in your profile.

To get to your project overview, select the “Projects” icon in your navigation bar on the left.

With your new dashboard, you can see your current to-dos and which projects need your attention at a glance. You can also view an analysis of your past assignments to track your projects’ performance.

Yes. This way you always have a complete overview and full budget control. You can always move available Credits from a Wallet to your Main Wallet.

No. You will receive a one-time invoice for your topped up Credits. Your projects will then be paid for by these Credits and you won’t receive a separate invoice.

Yes, your Credits expire after 12 months if you haven’t posted a single project during this time.

You can top up Credits directly from your Main Wallet. Here you can choose between three subscription models. Should none appeal to you, feel free to get in contact with us, and we’ll make you an individual offer.

When you don’t have Credits, you can only pay for your projects in advance. Feel free to contact us, and we’ll send you an offer.

You need Credits to be able to post projects on WorkGenius, and these also allow you to pay for your projects. Feel free to contact us, and we’ll send you an offer.

Your Spending Power is the sum of your Credits plus your Credit Line.

Example: 10,000 € Credits + 2,000 € Credit Line = 12,000 € Spending Power.

Your Credit Line is your granted “credit line”. This way, you can still post projects even when you don’t have enough credits. If you use the Credit Line, you will receive an invoice at the end of each month with all successfully created projects.

Credits are your available budget, the one you added to your WorkGenius account.

If your project isn’t successful, you will get the costs back within 48 hours. They will always be refunded via the selected payment method.

You can pay by credit card or PayPal. If, for example, you have a limited liability company (LLC) or another company model, you can also pay on account. If the invoice is not paid on time, we have to limit the possibility to pay on invoice.

You can only pay on account if you order projects on behalf of an LLC. Check if you have overdue invoices. If so, we have to limit the possibility to pay on account.

No. Since our invoices are generated automatically, it is only possible in exceptional cases to have them changed retroactively. So, please make sure in advance that all invoice data is complete.

We work with the payout platform Hyperwallet, via which our Geniuses will be paid within 48 hours as soon as they have accepted the result.

We strive for uniformity so that we can ensure fair conditions right from the start. That is why we have decided to pay the Geniuses per hour.

The “Payment request” feature is particularly useful if you want to pay freelancers who work with you over a longer period. As soon as you allow your freelancer to send you a payment request, they can record their hours and then release them for review. In addition to the hours’ overview, the freelancer can also send you documents and notes.

To activate a freelancer for the “Payment request” feature, go to the detailed view of your freelancer in your account under “Workforce.” There, you can enter the agreed hourly rate and activate and deactivate the authorization for payment requests.

Yes. You can activate and deactivate the payment request option at any time in your freelancers’ detailed view.

You agree in advance how often your freelancer is supposed to send you their hours worked. Many of our customers decide on a 1-2 week period.

You can remove invited users from a Wallet you created at any time.

No. Deleting Wallets is not possible.

You can move credits from your Main Wallet to a different one. It’s not possible to move credits back and forth between other Wallets.

The split Wallet can be used for the payment of any type of project.

If you receive an invitation to a Wallet, you can choose between your main one and the ones shared with you when posting projects for payment.

You are the only one able to see and manage your Main Wallet. The Credits you top up always land in your Main Wallet first and can be distributed from there.

No. Your Main Wallet is only available to you. You are welcome to create another one to share it.

Yes. You can share a Wallet with several users.

Currently, you can create as many Wallets as you need. If you’re having trouble creating a new one, please contact us.

No. You can invite new users to WorkGenius as well as users with existing accounts.

To share a Wallet, select the one you want to share (not your main one), click on “Share Wallet”, and enter the e-mail address of the desired user. They will then receive an e-mail invitation to WorkGenius’s platform and will be able to use your Shared Wallet to pay for the projects.

In each Wallet, there’s an activity list that, as the name implies, gives you an overview of all activities.

As soon as your project is in the shopping cart, you can choose whether you want to pay for it with Credits from your Main Wallet or another one. There you can also post projects using Credits from Wallets that have been shared with you.

Shared Wallets allow you to share your Credits with other users. This way, they can be used by several departments at the same time and you always have an overview of what the Credits you have made available are used for.

You can create other Wallets besides your main one. This way, you have the possibility to, e.g., parcel out your Credits according to projects, always keeping an overview of your budget.

Yes. You can only share wallets with users who have an existing WorkGenius account.

As the name already suggests, Book a Genius allows you to book a Genius’s time and expertise. This is especially useful when working on large-scale projects and regular communication with your freelancer is key, naming programming, software development and the like. This new feature is also suitable for carrying out comprehensive SEO analyses of your website.

To work with a Genius, you create a short project description and select an expert. You then define the time frame in which you wish to start and specify the actual booking period. After your request has been sent out, your Genius chooses the actual starting point within your suggested time frame. Then, you are both given access to your shared workspace where you can give further instructions, exchange ideas with your Genius and work together on your project.

What if you need more time than you initially allocated? No problem! You can ask your Genius to extend your cooperation. After having completed your project, just confirm your Genius’s payment, provide a brief feedback, and go on to your next project. Any more questions? Need further assistance? Please, do not hesitate and contact our support team or your personal contact at WorkGenius.

When creating a regular project, you usually define your expectations within a briefing giving clear tasks and communicating success criteria. Your Genius then works on the job and submits a result. Further exchange between you and your Genius is limited and usually not even necessary. With Book a Genius, you can commission more complex projects and have unlimited communication with your Genius. Book a Genius was created for projects that do not necessarily produce results you can simply upload. You book an expert’s time and knowledge. The outcome is totally up to you.

There are hardly any limits to your projects with Book a Genius. Some examples of possible fields of this are programming and software development, along with conducting comprehensive SEO analyses on your website and further discussions of measures to be taken.

You can narrow down the time frame to one day. But keep in mind that it’s much more likely that your Genius will be available if you offer a more flexible start date.

Weekends are excluded from working days, but this doesn’t apply to public holidays.

As for now, you can only book your Genius for a specific time span. However, we are currently working on enabling you to split requests for longer periods of time.

Currently, you can only book a Genius for whole days (8 hours). In the nearest future, it will be possible to book a Genius on an hourly basis.

Currently, you can only hire Geniuses who are part of your workforce, i.e. those you’ve already worked with in the past. But it will also be possible later to send requests to other freelancers as well. If you ever want to book a freelancer who isn’t part of your workforce, please contact our WorkGenius support team or your personal contact.

Yes. If the time you’ve booked is not enough, you can ask your Genius to extend your working hours together.

As long as your request has not been accepted by your Genius, you are entitled to withdrawing it again. You are also free to end your collaboration early, but keep in mind that you still have to compensate the days already executed.

The title should contain topic, length, and task. The more appealing the title, the likelier the Genius is to take the project. See this example: “Translation blog post DE-EN, 600 words about sailing”.

Translations can be very complex projects, so it is important that you think about different questions in advance. You should also use these as orientation for your briefing. How many words should be translated? At what level should you translate? How flexible can the translation be? Which criteria are decisive for me to classify the translation as successful? Please note that it does not always make sense to request a 1:1 translation, as it can negatively affect the reading flow.

Ask yourself the following questions and consider them when creating your briefing: What is the text for? Which criteria are decisive for me to consider the project successful? In what tonality should the job be written? Which target group should the text appeal to? Do I have keywords that should be integrated and if so, how often? Does the text need to be researched and if so, how in depth? Do I have sample texts that guide Geniuses?

Ask yourself the following questions and consider them when creating your briefing: Do I have an audio or video file? How many speakers are in the recording and how understandable is it? When and in which format do I need time stamps?

Ask yourself the following questions and consider them when creating your briefing:

• How long is the text to be edited?
• Should only grammar and spelling mistakes be corrected, or also logic errors?
• To what extent can the text be edited?

During data entry, information is usually transferred from one source to another. This means a lot of hard work. In order to support the Genius as best as possible, please consider in advance whether they need access to a particular system.

Surveys make sense if, for example, you need different opinions on a topic in the course of market research. In advance, you should consider how many questions are to be asked, which answers are to be answered freely or according to the multiple-choice principle, and which target group should participate in your survey.

For a graphic design project, answer the following questions in advance:

• Do I have a source file?
• If so, what’s its quality?
• Is the result for print or digital?
• What resolution do I expect?
• Do I have any examples that can be used as guidelines?

For a programming project, answer the following questions in advance:

• Can the tasks be completed without further questions?
• What does the digital result that is to be submitted look like?
• In which language should it be done?

Tonality describes the style in which the text is to be written. It determines, for example, whether a text should be written formally or informally, which target group it addresses, how modern or factual the style should be, whether there is a certain message a company wants to bring forth, and how old the target group of the text is.

We want you to be able to concentrate on the essential part and not spend too much time managing your jobs. That’s why you can save all your projects as templates, so you don’t have to start from scratch every time. If you’re familiar with Excel, it’s even easier: you can also use bulk upload to create the same job with different specifications.

With some projects, it can happen that one cannot estimate in advance how much working time is required. In this case, you can choose a flexible remuneration. You then specify a maximum budget for this project. When your Genius submits their result, they have to indicate how long they’ve worked on it. They cannot exceed your maximum budget. As soon as the Genius submits the result and the number of hours, you can check the plausibility of this data. If the Genius has repeatedly made inconclusive statements about their working hours in previous projects, you will receive a message telling you to review the time carefully. Geniuses who repeatedly give false information about their working hours will be excluded from WorkGenius.

To make it much easier for you to keep track, you can bundle your individual projects in folders. For example, do you have many translation projects, but are afraid to mix them up with research jobs? You can easily avoid this by creating a separate folder for both categories.

When it comes to your project, there are no limits, so you have the opportunity to get your results in many formats.

Even though we’re convinced of the quality of our freelancers’ work, it can happen that you are not satisfied with a certain result despite having written a detailed briefing. First of all, you should submit a revision and write intelligible, constructive feedback. Your Genius will then have the opportunity to revise the project. If you are still not satisfied with the revision, you can reject the project stating a reason. We ask you only to choose this option if there is a good reason for doing so. Our Geniuses invest a lot of time and effort in their work. An unjustified rejection of a project can lead to exclusion from WorkGenius.

A revision serves to give the Genius the opportunity to successfully complete the project and get you a suitable result. Constructive feedback and a realistic deadline are essential for a successful revision. A revision is not intended to require additional work.

If your project isn’t successful, you will get the costs back within 48 hours. They will always be refunded via the selected payment method.

The invoiced working time calculates the total cost of the project. Depending on the effort required for the job, we will suggest a billed working time. The total working time is the amount of time a Genius has available to do the job. The deadline determines the time the project stays on the platform. If your project is accepted and not successful, it is returned to the platform within the deadline and can therefore be matched again.

There can be different reasons why your project will not be accepted. We recommend that you take another close look at your briefing and check whether it is informative and detailed enough, whether all attachments are available and whether the project title is attractive. It is also important to us and to the Geniuses that they work under fair conditions, so please also check that the remuneration is reasonable and that the processing time is sufficient.

No. We only provide the services of the freelancers.

Not every project is the same and can be more complex. That’s why our Geniuses have different levels of experience between which you can choose. The work experience of the freelancers also increases from junior to senior. Note that a higher experience level also means that the remuneration increases. It is important to us that the Geniuses’ talent gets fairly remunerated.

The technology we use makes the use of applications completely unnecessary. The only thing you have to do is create a detailed and informative briefing. Your project will then be matched to the right Genius.

The early bird catches the worm. The fastest Genius to accept the project can start working on it right away. You can also have the project done by another Genius if you have it saved as a template. Don’t forget to mention in your briefing that the project can only be done if it has not been done before.

Usually, there is no need to contact the Genius if your briefing is precise and detailed enough. If you have received a result but aren’t completely satisfied with it, use the feedback function in the course of the revision request.

Even if we are convinced that our 350,000 Geniuses do a good job, sometimes trust does not come about overnight. That’s why you always have the opportunity to invite a freelancer, with whom you may already be working, to our platform. Just enter their email address under BYOF (Bring your own Freelancer) and assign a project to your freelancer. This saves you a lot of administration work, because we take over the complete administration.

If your project has not yet been successfully completed, but there is still time within the deadline to complete it, it will be matched again.

If nobody in your favorite team is available to work on your project, you will receive a notification from us after 60 hours. You can then make it available for all suitable Geniuses on the platform.